Troubleshooting
Explore solutions to common issues and get a smoother experience.
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- Reminders do not arrive Work through permissions, Focus and Scheduled Summary: one of these is nearly always the cause.
- My subscriptions are not on my other device Sync runs through your private iCloud: both devices need the same Apple Account and iCloud switched on.
- Receipt scan failed or misread What to change about the photo, and what to do when the recognition is wrong outright.
- A scan has the wrong total or missing items Fix it on the result screen before saving, and know which discrepancies are actually correct.
- I paid, but Premium is not active Restore purchases first: this is the normal step after a reinstall or a new phone.
- Currency conversion looks wrong Subscrr uses market rates; your bank uses its own, and the gap is the bank's spread.
- Widgets are not updating iOS controls widget refresh: Low Power Mode and Background App Refresh are the usual suspects.
- The app crashes or freezes Three quick steps that fix nearly all of it, and what to send if they do not.
- My plan still shows the old subscription price Why a changed subscription does not move your plan on its own, and where to tap to bring the numbers over.
Still need a hand?
Write to us and a human answers, usually within one business day. Your iOS version and a screenshot solve most cases on the first reply.