I paid, but Premium is not active
Restore purchases first — this is the normal step after a reinstall or a new phone.
Restore purchases
Open Settings in Subscrr and tap Restore Purchases. This is the expected step after reinstalling the app or moving to a new iPhone, and it resolves most cases immediately.
Check the Apple Account
Purchases belong to the Apple Account that made them. If your phone is signed into a different account — a family member's, or an old one — restoring will find nothing. Check in iOS Settings → your name → Media & Purchases.
Check the subscription is still active
iOS Settings → your name → Subscriptions shows whether Subscrr Premium is active or expired. An expired or cancelled subscription cannot be restored; it needs to be started again.
A payment that is still pending
Bank confirmation can delay a purchase, and Apple sometimes needs a few minutes. If the App Store shows the purchase as pending, wait and restore again.
Still stuck? Write to hi@subscrr.app with the date of the purchase. We cannot see your Apple receipts, but we can tell you exactly what to send to Apple.
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